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Island Outpost is Back!

We are excited to announce the reopening of GoldenEye on August 21st.

Our health and safety protocols have been carefully designed to provide our guests with a safe and memorable stay on our beautiful island – because the only way to truly experience the great Jamaican vibes is with peace of mind.

We look forward to welcoming you back to your home away from home.

One Love!

Chris Blackwell & Marika Kessler
CEOs, Island Outpost

Protocols Arriving into Jamaica

  • The government of Jamaica announced that the borders are open for all international travelers as of 6/15/20
  • International travelers must have a Travel Authorization obtained before departure.
  • At the present time, all US citizens to Jamaica should expect to be tested for COVID-19 upon arrival. Any visitor testing positive for COVID-19 should expect to be isolated for at least fourteen days in a public health facility operated by the Jamaican Ministry of Health and Wellness.
  • As of 7/10/20, visitors from locations designated as high-risk by the Jamaican government will be required to upload a valid Polymerase Chain Reaction (PCR) test result with the Travel Authorization no more than seven days from the intended date of arrival in Jamaica. Approval for travel to Jamaica will be subject to the upload of the test result.
  • High-risk locations (New York, Florida, Arizona and Texas) will be required to upload a negative PCR test result. The date of the test must be within 10 days of the arrival date in order to obtain a Travel Authorization.
  • Jamaican authorities have indicated that all tourists arriving to Jamaica after June 15 will be tested for COVID-19.
  • Flight schedules into and out of Jamaica may be impacted by COVID-related or other exigent circumstances. Travelers are advised to check directly with airlines for the latest scheduling and booking information.
  • For the most up-to-date information on inbound travel to Jamaica, please refer to official updates from the Jamaican Government:
  • Face coverings:
    • It is mandatory to wear a face covering in public places.
  • National curfew hours:
    • The new daily all-island curfew is from 11:00 P.M until 5:00 A.M. through July 31, 2020.
  • For the most up-to-date guidance on Jamaica’s COVID-19 tourism protocols, please visit the Jamaica Tourist Board website.

GoldenEye Temporary Changes to On-Property Offerings

  • Due to the circumstances surrounding COVID-19, there will be some temporary changes to GoldenEye’s on-property offerings, which include:
    • Booking:
      • A COVID-19 waiver must be signed at the time of booking
    • Arrival/Departure:
      • Check in time will now be 3:30pm
      • Check out time will now be 11:30am
      • Guests are required to wear masks while inside our Arrival Room/ Guest Services area
      • We encourage mask wearing while in areas and situations that social distancing cannot be acknowledged
      • Guests can request limited interaction and in room services at check in
    • Complimentary Offerings:
      • 60 Minute Yoga will be offered once per week (Saturdays)
      • 30 Minute Meditation will be offered 3 times per week (Tuesdays, Thursdays and Saturdays)
    • Dining & Bar:
      • Dining and Bar options will alternate between Bizot, Button Beach Grill and Gazebo
      • Our popular Saturday night BBQ will still be offered with live cooking stations, but we will be offering a plated service instead of a buffet for all other items
    • Spa
      • The spa will be offering less treatments. Pregnancy massages, facials and upper body massages while guests are on their backs will not be offered at this time
      • Guests are required to wear masks while in the spa. All our therapists will wear a mask and face shield during treatments
      • A waiver must be signed by any guests choosing to do a spa treatment
    • Water Sports:
      • Water Sports activities will be offered out of Snorkeller's Cove and Button Beach
      • Our glass bottom boat tours are suspended until further notice
    • Housekeeping:
      • Our nightly turndown service will be optional and on request only. We will check in on guests in the evening via telephone to ensure guests have what they need
      • Personal laundry services will be suspended until further notice
    • Off-Site Excursions:
      • To minimize any unnecessary risks of exposure, we will not be encouraging guests to visit the local communities. However, we are happy to assist with recommendations for local eateries where delivery can be arranged

Island Outpost On-Property Protocols

Transportation

  • All vehicles will be thoroughly sanitized before heading to the airport and between all guest transfers
  • Drivers will wear gloves and masks performing no physical contact with guests
  • All vehicles will be equipped with hand sanitizer and sanitary cleaning wipes

Hotel Arrival

  • Guests will be met in a designated area: no physical contact in keeping with social distancing guidelines.
  • Guests are required to wear masks while inside our Arrival Room/Guest Services area
  • Guests are required to wear masks while in the spa
  • We encourage mask wearing while in areas and situations that social distancing cannot be acknowledged
  • Masks are available for purchase in the boutique
  • Guests can request limited interaction and in-room services
  • A temperature check will be conducted and sanitizer offered for arriving guests
    • *Elevated temperatures, 37.8° C/99.5° F or higher, will immediately be brought to the attention of a Supervisor/COVID-19 Coordinator
    • *Staff temperature checks will also be conducted at all staff entry points
  • All staff will be equipped with respective (and required) PPE as per level of contact – gloves, face mask/shield, and non-contact thermometer
  • A COVID-19 Coordinator will be present as a direct point of contact with the Ministry of Health and Wellness and Ministry of Tourism to ensure protocols are being followed and for preventative measures
  • Luggage, keycards and credit card machines will all be sanitized between guest and staff use

Common Areas & Watersports

  • Hand sanitizers will be readily accessible to guests in all communal spaces
  • All furniture will be arranged to maintain social distancing parameters with lounge cushions cleaned and sterilized in between guest use
  • All high touch surfaces will be cleaned and sanitized regularly
  • All watersports equipment will be sanitized in between guest use, including thorough cleaning and sterilizing of snorkeling gear

Food & Beverage

  • Sanitizers will be placed strategically throughout restaurant and bar areas for guest access; attention given to entry and exit points
  • Reservations will be used to control traffic flow and restaurant occupancy levels
  • Dining and Bar areas will be furnished in keeping with social distancing protocols
  • Mini bar will not be stocked where not ordered/requested; outside of complimentary offerings

Housekeeping

  • Consistent deep cleaning and sanitizing in all high touch areas in both guest rooms and common areas
  • Turn-down service will only be offered upon request
  • Frequency of housekeeping visits while guest is away from room customized based on guest comfort (Daily/Every other day/None)

Spa

  • Specialized spa offerings will be offered keeping with COVID-19 safety protocols
  • Temperature checks will be required for all guests visiting the Spa
  • Yoga mats will be cleaned and sanitized in between each guest use
  • Spa team will wear the necessary PPE as dictated by tasks being performed
  • Technicians will routinely wash hands prior to treatment

Island Outpost Updated Cancellation/Payment Policy

  • Due to the uncertainties surrounding traveling in a COVID-19 world, Island Outpost has relaxed it’s cancellation policies for the foreseeable future.
    • Cancellations within 15d (45d for Festive, Dec 20 - Jan 3), no shows & early check out incur 100% forfeiture of stay
    • 3-night deposit or 50% of the total reservation (whichever is greater) is required upon booking (Festive deposit is refundable 45d days prior to arrival, Dec 20 - Jan 3).
    • Final payment is due in full 30d prior to arrival date (90d for Festive)
    • These policies are applicable to all rates and have taken effect since May 31, 2020.
    • Fleming Villa Cancellation Policy:
      • If cancellation occurs between 60 and 30 days prior to arrival, 50% of the total reservation value is Non-Refundable
    • Fleming Villa Payment Policy/Guarantee Policy
      • 25% of the total reservation value is non-refundable at the time of reservation
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